¡Welcome!
If you still have questions after reviewing our answers to Frequently Asked Questions, please contact our Customer Services Team, using the following link to the Customer Enquiry Form. The Customer Enquiry Form is provided to assist you if you were unable to find the information you require. It is very important to fill in the form correctly and completely. Our Customer Services Team be pleased to assist you.
PLACING AN ORDER
YES! All purchases in our website are guaranteed maximum security! Tradeinn takes internet payment security very seriously.
When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.
All of the information you provide during the ordering process is restricted to our staff, and we make sure to keep all of our employees up-to-date on our security and privacy policies.
If you have any further questions about the security of ordering online, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.
We strive to make ordering quick and easy as possible. You've browsed our merchandise selections or used Product Search to find what you are looking for. Checkout is even easier.
When you've found the item you would like to purchase, click on the “Buy” button on the Product Page to add an item to the Shopping Basket.
When you are on the Shopping Basket Page, you can review the entire list of items you have placed in your basket. You can make some changes to your order here, such as changing the quantity for individual items, or removing an item from your basket. If you wish to continue shopping, click the "Continue Shopping" button.
Once you have finished adding items to your Shopping Basket and are ready to complete your shopping, you will be asked to select the shipping method. Once you have selected the shipping method, click on the “Proceed to check out” button and you will be prompted for your Personal Information.
If you have already made a purchase, you just have to enter your Last name and Email, your Personal Information are already saved.
If you are a New Customer, you just have to fill the Personal Information Form: First Name, Last Name, Email, City, Post Code, State, Province and your Phone. The country is already detected by your computer's IP address in order to avoid common mistakes in your Shipping Address Country. Please make sure that the Shipping Address Country is the correct one. To change the Shipping Address Country, you need to close the page, open a new page and select the correct country in the top left corner of your computer screen.
After providing this information, you will be taken to a form listing your final total and requesting your Payment Information. Once you have provided that data, you will receive an order Confirmation on screen, and another confirmation via email.
If you have any further questions about the checkout process, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.
How do I view what´s in my Shopping Basket?
To view the contents of your basket, click on the “View Basket” icon in the top right corner of your computer screen. Once you click on this icon, you can easily change the quantity you want to purchase of a particular item. You can also delete a particular item in your basket by clicking the "Delete" button.
How do I add items to my basket?
To add an item to your basket, type the quantity you want and click the "Buy" button. If you wish to change the quantity of any products in your basket, change the number in the "Quantity" box. You should see the price update accordingly.
To continue shopping, click on the "Continue Shopping" button.
Your Shopping Basket reminds the items you want to buy. You can search for further items without losing the contents of you basket. When you are ready to pay for your order, return to your basket by clicking "Checkout".
How do I remove items of my basket?
First, click on the "View Basket" icon in the top right corner of your computer screen. This will allow you to view all items currently in your basket. Once you have identified the item that you would like to delete from your basket, click on the "Delete" button to the left of the item description.
How do I change the Quantity I want of a particular item in my basket?
First, click on the "View Basket" icon in the top right corner of your computer screen. This will allow you to view all items currently in your basket as well as the quantities that you have chosen for each item. To change the quantity of a specific item in your basket, move your cursor to this item and then select the quantity desired in the box that appears under the "Quantity". Once you do this, the quantity and amount will automatically change and reflect the correct amounts for both the quantity and the cost.
Why was the item in my shopping cart no longer available at checkout?
The selection on our site is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart.
Why is the sale item that I had in my shopping cart yesterday no longer on sale today?
Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!
How will I know that you have received my order?
After you complete the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the items that are being sent. Please print this receipt for your reference.
You will also receive confirmation via email that we have received your order. (Please be sure to enter your email address correctly on the order form so that we can be sure to deliver your confirmation to you.)
Can I have my order delivered to another address?
YES! But, we only can change the address if items are still not shipped to you. Please email or call us immediately our Customer Services Team with your change it (It’s better if you call to make sure that the order has been changed). In your correspondence, please include your Order Number, New Address, as well as any special instructions you might have regarding suspending delivery of your item. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to be canceled.
If you have any further questions about the delivery, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.
Do I need an email address to order online?
When you shop with us for the first time we do request a valid email address from you. By this way, we can confirm we have received your order, and advise you when it has been dispatched from our warehouse or any issue it may happen.
How do I know if an item is available?
A product's availability is clearly noted on the Product Page as "In Stock," in "days" (i.e. 5 days) or in "date" (i.e. 14/01/2012). Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock ("days" (i.e. 5 days)), are not available for shipment until a specific release date provided by the manufacturer ("date" (i.e. 14/01/2012)).
Item availability is updated regularly and based on the most recent information we have from our suppliers. If the item is not shown in the website, you will not be able to order that particular item.
In-Stock Items
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.
For example, if you order an In-Stock item on Monday after 2 PM that leaves the warehouse in 1 business day, it will leave the warehouse by Tuesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday.
Temporarily out-of-stock Items
Temporarily out-of-stock items are items that are not yet in stock, but available for advanced purchase on our site. An “temporarily out-of-stock” item you order is shipped directly to you once it is in stock. You will be notified of the status of your “temporarily out-of-stock” item via e-mail.
Please note, expected shipment times appearing on the Product Page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Release Date Items
Release Date items are items that are available for purchase on our site in advance of the manufacturer's release date for sale to the general public. Release Date items are shipped directly to you once the approved release date arrives. You will be notified of the status of your Release Date item via e-mail.
Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Our comprehensive Size Chart will help you to determine what size you need to order. Full Size Chart is provided for men, women, children and accessories. To view our Size Chart, simply click on "Size Chart" button listed up to the size option table.
Will you confirm my order details?
YES! Just enter your email address when you place your order. Once you have completed checkout and seen the thank you for your order page the final details of your order will be confirmed. We will then email an order acknowledgment to you.
Will you tell me when my order has been dispatched?
YES! Once your order has been dispatched you will receive an email to confirm it.
I can´t find the "buy" button so i can´t buy the item!
To protect their authorized dealers some brands does not allow internet sales of their equipment. The approach of some brands for some specific markets (in particular for US and Australian consumers) is to serve the consumer by his nearest local dealer. So due to this regulation we are not allowed to ship some products outside the European Union (and vice versa, for example, American dealers and Australian dealers are not allowed to ship in the European Union).
So how we can help you?
- We can happily supply another brand.
- If you have an alternative shipping address in Europe we can ship this product to you.
Please keep in mind that to get gear with full warranty and support you have to buy from an authorized retailer/shop.
How can I benefit from the Minimum Price Guarantee?
Since it is practically impossible to visit all of our competitors' websites daily, we have put into place a Lowest Price Guarantee Program. Through this program, you are guaranteed to get the best deal through us on any products that we sell.
If, before a purchase you find a better offer in another authorized dealer web shop, please fill in completely the Minimum Price Guarantee form available in the product page. We will give you the lower price if all the conditions mentioned below are met.
What we are matching is not from any auction sites including eBay, Yahoo Auction, etc. Sellers on auction sites are often gray market vendors who cannot disclose their supply sources and have no way of guaranteeing the authenticity of the merchandise.
The characteristics of the product have to equal TOTALLY with the one offered by us, including the following: Brand, Model, Reference and Version, Options, Size, Colour, Availability etc... And other conditions that could affect the final price like shipping costs, special offers, etc...
If you have found a valid lower price you will receive an email confirmation from us which will include a LOWEST PRICE GUARANTEE CODE and the instructions.
If you have any further questions about the security of ordering online, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.
