¡Welcome!
If you still have questions after reviewing our answers to Frequently Asked Questions, please contact our Customer Services Team, using the following link to the Customer Enquiry Form. The Customer Enquiry Form is provided to assist you if you were unable to find the information you require. It is very important to fill in the form correctly and completely. Our Customer Services Team be pleased to assist you.
PAYMENT AND PRICING
What are your payment options?
Tradeinn uses Adyen to guarantee the security of your payments. Tradeinn has chosen to assure payment security with Adyen by encrypting the connection when transmitting information on the network. When you see the payment sign, you will know that your payment is secure. The name Adyen may appear on your bank account statement.
Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons.
Tradeinn offers 3 methods of payment and other local payment methods.
By Credit/Debit card:
We accept Visa, MasterCard, Maestro and American Express. Your Credit/Debit card will be charged at the time of placing your order through our secured payment gateway: Adyen. For online payment made by credit card, the "Secure Socket Layer" (SSL) security system is used, which allows for encrypting your banking information when on the network.
By bank transfer payments:
You will find our banking details when finishing the order as well as by email on the order confirmation (mail sent by Adyen); you will be able to perform the transfer at your bank. As soon as we received your payment, the order will be shipped. Before selecting bank transfer as your payment method, please be aware that your bank will charge you an international transfer fee, therefore increasing the overall cost of your order. Once your payment is received, we will dispatch your goods. The processing of off-line payments may take several days.
Important: Please transfer the total invoice amount using your name and the reference indicated when you are finishing the order.
By PayPal :
For PayPal payments you can send the money directly to our PayPal account.
Unfortunately, we do not accept cheques or postal orders, eurocheques, cash in any currency or International debit cards.
*** Other local payment methods:
For Austria: DIRECTebanking
For Belgium: DIRECTebanking - Local Bank Transfer Account
For Denmark: Local Bank Transfer Account
For Finland: Suomen Verkkomaksut
For France: Carte Bleue
For Germany: Giropay – Sofortüberweisung – Local Bank Transfer Account – DIRECTebanking
For Netherlands: iDeal - Eenmalige machtiging - Local Bank Transfer Account
For Norway: Local Bank Transfer Account
For Poland: Dotpay - Local Bank Transfer Account
For Sweden: Local Bank Transfer Account
For United Kingdom: Maestro - Local Bank Transfer Account
Is it safe to use my credit card on your site?
YES! All purchases in our website are guaranteed maximum security! Tradeinn takes internet payment security very seriously.
When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.
All of the information you provide during the ordering process is restricted to our staff, and we make sure to keep all of our employees up-to-date on our security and privacy policies.
If you have any further questions about the security of ordering online, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.
Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don’t order online very often, if you’ve placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you’re trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank’s servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.
In accordance with our commitment to payment security, we would like to remind you that Tradeinn checks the authenticity of information provided by customers during the order process. This practice is part of our effort to combat online fraud and protect our customers. Therefore, our online payment security department may ask you for complementary information, such as proof of ID, proof of address, etc, to approve and dispatch your order. If you would prefer not to send us such information, you should pay for your order by bank transfer.
Do you charge sales VAT/TAX on any item?
- For European Union customers:
In accordance with the laws governing members of the European Union, Tradeinn is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. The price displayed for each item sold by us is inclusive of Spanish VAT (21%) (Except for Sweden and Denmark, we are obliged to apply the local 25% VAT due to local authority). However if we are shipping your order to a tax-free zone within the EU, we can deduct the VAT on prices, you just have to send us an email via our Customer Enquiry Form. We will remove the VAT when we charge the order.
- For others worldwide customers:
VAT does not apply to orders that are to be shipped outside the European Union or to Tax Free Areas such as the Canarias Island, Channel Island (If you have any doubts about Tax Free Areas, please contact our Customer Services Team).
These areas will be priced and billed with VAT deducted. Please note that local tax and customs duty may apply.
For full details please consult your local Customs office.
If you select a currency or a delivery country outside the European Union, prices will be displayed VAT free.
Is there any extra transport charge not shown on the website?
NO! The only transport charge you have to pay is shown in the Shopping Basket.
If the delivery address is outside the European Union, please note that local tax and customs duty may apply. For full details please consult your local Customs office. If you select a currency or a delivery country outside the European Union, prices will be displayed VAT free.
Will I need to pay anything else when the products are delivered?
- For European Union customers:
You won't. The price shown in your Shopping Basket includes already the shipping and all other charges, excluding the zones that have added tax, e.g. Canary Islands, etc (Tax have to be paid to local authority).
- For others worldwide customers:
Some countries may impose import duties on deliveries from European Union. Customers are responsible for any applicable customs duties or taxes that may be imposed on a delivery in the destination country.
Once we have received your payment, we send immediately your order. We will send you a confirmation email when your order is shipped to you. If there is any problem with the payment, we will contact you by email.
If you pay by bank transfer, please allow 2-4 business days for us to receive your money in our account.
Orders will be delayed and/or cancelled for customers who do not make the payment within 15 days. Thank you for your cooperation.
How long can I wait to pay for my item?
From the moment you place the order, you have exactly 15 days to complete payment. On the 16th day, we must cancel the order, and re-list the item for sale.
Can I still submit my payment although I am late in paying the item?
Please email us and provide your Order Number to check the availability of your order. If the item is still available online, we can reopen the order for you.
PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.
You can sign up for a PayPal account by going to https://www.paypal.com
How do I use a PayPal payment option?
If you would like to use PayPal payment method when placing an order, please click on the "PayPal" option when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account.
CHANGING OR CANCELING ORDERS
Right to cancel:
The Distance Selling Regulations give you the right to cancel your purchase of an item without having to give a reason, at any time within 30 working days beginning the day after the day on which you received the goods (a "cooling off period").
You must notify us of your cancellation in writing or in another durable medium by e-mail to customer@tradeinn.com or to our contact address: Carretera Palamós, 181-183 (Celrà Centre), 17460 Celrà (Girona), Spain.
Cancellation consequences:
If you are in possession of the goods you are under the duty to retain them
and take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or if the item is damaged or defective) as soon as possible.
Once you have notified us that you wish to cancel the contract, any sum debited to us from your credit card will be recredited to your account as soon as possible and in any event within 30 days of your cancellation.
Where we collect an item from you we reserve the right to charge the direct costs of recovery from the payment card used for the original order.
Refunds policy:
* If you return the goods to us because you have cancelled your purchase
within the 30 cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have
given notice of your cancellation. In this case, we will refund the price of the
goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;
*If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:
- provide a full refund for any goods that are damaged or defective, ifthis is within a reasonable time following the sale; or
- at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
You must notify us of your cancellation in writing to our Customer Enquiry Form or via our Return Form, if you are already in possession of the goods.
While you do not need to give us any reason for cancelling your contract and nor will you have to pay any penalty, it is essential that you return the goods to us in the same condition in which you received them. You have a legal obligation to take reasonable care of the goods while they are in your possession.
Can I add an item to an open order?
YES. To add an item to an open order, you essentially need to send us the reference number of the product you wish to purchase. You´ll find the reference number once you have added it to the basket. Orders already in the shipping process cannot be modified.
OTHER USEFULL INFORMATION
Tradeinn.com, the first network of online store specialized in selling sports equipment.
In the market since 1997
More than 12 000 sporting products
More than 80.000 satisfied customers
Presents in 220 countries
Official retailer of 150 sport brands
For more information, please visit our website www.tradeinn.com
Please go to the “contact us” page where you will be able to contact us immediately via email. Alternatively you can contact us by phone:
Phone us on 718-709-5401.
Currently, Tradeinn has a 'virtual' catalog. The entire product selection is online; we do not have a physical catalog.
